We Respect Your Time
We arrange an appointment at a mutually convenient time and aim to arrive punctually. Should circumstances change, we’ll keep you informed.
Discover the Hartwell Living home consultation experience
Beautifully Tailored Comfort, In the Comfort of Your Own Home.
Choosing the perfect chair is a personal decision. That’s why our friendly furniture specialists bring the Hartwell experience directly to your door.
From experiencing a demonstration chair in your own living room to exploring our furniture, premium fabrics and made-to-measure options, we’ll help you discover what feels just right — at a time convenient to you, with no obligation and no pressure to purchase.
- Free, no-obligation visit
- Demonstration chair brought to your home
- Carefully selected British-made furniture
- No pressure selling
A more personal way to choose your furniture
Expert Guidance. Beautiful Furniture. A Service Built Around You.
At Hartwell Living, we believe the best way to choose furniture is to experience it for yourself.
Our home consultation lets you explore the comfort, craftsmanship and possibilities of our furniture without leaving your home.
Whether you’re considering your first rise and recline chair, replacing an existing chair or looking for something individually tailored, our advisors take the time to understand your requirements.
Thoughtful recommendations, honest advice — and decisions made at your own pace.
Our commitment
The Hartwell Home Consultation Promise
A Real Chair, In Your Own Home
Our advisor brings a suitable demonstration chair so you can experience the comfort, functions and reclining mechanisms in your own surroundings. Demonstration models may differ from the final furniture selected.
Expert Seating Advice
We assess seat height, width, depth, posture, comfort and ease of standing. Recommendations are based on your requirements, preferences and the space available.
Explore Our Beautiful Fabrics
Discover premium fabrics, colours, textures and leather options — seen in your own home, alongside your furniture and in your natural lighting.
Visualise Your Perfect Chair
Our digital chair visualiser shows a virtual preview of your preferred chair and upholstery. Previews may differ from actual fabrics and finished products.
No Pressure. No Obligation.
Our advisors are there to inform and guide, not pressure you. You’ll receive a clear, personalised quotation and the freedom to decide in your own time.
Step by step
What Happens During Your Home Consultation?
- 1
Step 1
Your Friendly Appointment Confirmation
After you request a consultation, our team contacts you to understand your requirements and arrange a convenient appointment. We’ll confirm your details, discuss any accessibility considerations and explain what to expect.
- 2
Step 2
Your Hartwell Specialist Arrives
Your advisor arrives at the agreed time, introduces themselves and discusses what you’re hoping to achieve — your preferences, existing furniture, mobility requirements and comfort needs.
- 3
Step 3
Experience a Demonstration Chair
Where practical and appropriate, we bring a demonstration rise and recline chair into your home. Try the reclining and rising functions, explore seating positions and ask about the available mechanisms.
- 4
Step 4
Finding Your Perfect Fit
Your advisor takes relevant measurements and considers:
- Seat width and depth
- Seat height
- Backrest support
- Armrest height
- Leg support
- Cushioning and comfort
- Reclining mechanisms
- Available space and room layout
- 5
Step 5
Discover Fabrics, Colours & Finishes
Compare fabrics and leathers against your own décor and lighting. Your advisor explains the upholstery choices and their care requirements.
- 6
Step 6
Visualise Your New Chair
Where a suitable digital preview is available, your advisor can show a digital preview of your selected chair and fabric.
- 7
Step 7
Receive Your Personalised Quotation
A clear quotation explaining your selected furniture, customisation options, pricing and anticipated lead times. Where appropriate, we can explain potential VAT relief eligibility and finance options, subject to the relevant conditions.
- 8
Step 8
Take Your Time
There is absolutely no obligation to purchase. Consider your options, discuss them with family and contact us with any questions. Your comfort and confidence come first.
A demonstration chair, brought to your door
Experience the Difference Before You Decide.
Photographs and brochures can only tell you so much.
During your consultation you can try a demonstration chair for yourself — feel the cushioning, explore the reclining functions and discover how the right seating position can make everyday comfort easier.
Your advisor will explain the available mechanisms and help you understand which options may suit you best.
Craftsmanship & experience
British Craftsmanship. Decades of Experience.
Hartwell Living brings together our wider team’s and group’s long-standing experience in mobility and specialist seating with a carefully selected collection of furniture from experienced British furniture makers.
Exceptional comfort begins with quality craftsmanship, thoughtful design and an understanding of individual needs — attention to upholstery, construction, comfort and personalisation, made to be enjoyed for years to come.
The country of manufacture is confirmed for each model in its product details.
Honest advice
Take Your Time. The Decision Is Always Yours.
Choosing a new chair or adjustable bed is an important investment. We provide clear information, thoughtful recommendations and the time you need to make the right decision.
Our consultations help you understand your options — not persuade you into an immediate purchase. Involve family members, ask as many questions as you wish and take time to consider your quotation.
No pushy sales tactics. No obligation to order. Just friendly, professional advice.
Frequently Asked Questions
Home consultation
Arrange Your Complimentary Home Consultation
Complete the short form below and one of our friendly advisors will contact you to arrange a convenient appointment. Your request is not a confirmed booking until we’ve been in touch.
Asking about VAT relief? Check your eligibility and your advisor can help with the declaration.
Your chair enquiry
The Mayfair Adjustable Bed
Our advisor will help you choose your preferred options.
Your Perfect Chair Begins With a Conversation.
Let us bring the Hartwell Living experience to your home. Discover beautifully crafted furniture, personalised comfort and friendly expert advice — all without obligation.
Rise & recline chairs · Adjustable beds · Free fabric samples · VAT relief