Question 1

What is an electric adjustable bed?

Accepted Answer

A bed with a motorised base that raises and lowers the head and leg sections at the touch of a button, so you can change position without rearranging pillows.

Question 2

What are the benefits of an adjustable bed?

Accepted Answer

You can sit up comfortably to read or watch television, raise your legs to rest, and find a position that suits you. Comfort is personal, and an adjustable bed is not a treatment for any medical condition.

Question 3

Can an adjustable bed help me sit up comfortably?

Accepted Answer

Yes. Raising the backrest supports you in a sitting position, rather than relying on a stack of pillows.

Question 4

What is a zero-gravity position?

Accepted Answer

A preset that raises both the upper body and legs into a gently reclined position, designed to spread body weight more evenly. It is available on selected models.

Question 5

Can couples adjust each side independently?

Accepted Answer

Yes, with dual beds. Each side has its own mattress platform and hand control.

Question 6

Do adjustable beds require special mattresses?

Accepted Answer

Yes. A flexible mattress designed for adjustable beds is needed. Our advisors can explain the compatible options for each bed.

Question 7

Are adjustable beds available in king and super king sizes?

Accepted Answer

Yes. The Belgravia and Richmond are both available as a King Dual (5ft) and Super King Dual (6ft). Size availability varies by model.

Question 8

Can I choose the fabric and headboard?

Accepted Answer

You can choose from the fabrics available for each model. Headboard styles depend on the bed design; your advisor will explain the options.

Question 9

Are your adjustable beds made in Britain?

Accepted Answer

The Belgravia and Richmond bed frames and upholstery are made in the UK. Motors and mechanisms are sourced from manufacturers across Europe and beyond.

Question 10

How much does an adjustable bed cost?

Accepted Answer

Prices depend on the model, size, fabric, technology and mattress you choose. Our product advisors can give you an indicative price range with no obligation.

Question 11

Why doesn’t your site have prices on it?

Accepted Answer

Why don’t your made-to-order chairs have prices displayed?

At Hartwell Living, we believe exceptional comfort should be as individual as you are.

Unlike standard, off-the-shelf furniture, our made-to-order rise and recline chairs are carefully crafted around your personal needs and preferences. From the size and style of your chair to your choice of beautiful fabrics, cushioning, reclining functions and additional features, there are hundreds of possible combinations.

As each chair can be tailored to your individual requirements, prices vary depending on the specification you choose.

Would you like an idea of how much your perfect chair might cost?

Our friendly product advisors are always happy to help. Simply contact our team, and we’ll be delighted to discuss your requirements, explain the available options and provide an indicative price range, with no obligation whatsoever.

For a more personalised experience, we also offer free, no-obligation home consultations, subject to confirmed service coverage, where one of our seating specialists can guide you through the different styles, sizes, fabrics and features before providing a clear, tailored quotation.

There’s never any pressure to purchase, and you’ll have all the time you need to make the right decision.

Alternatively, if you’d prefer a chair with a displayed price and quicker delivery, explore our Hartwell Express Collection. This separate range is intended for online purchase with supplier-confirmed options; online orders will open once products, prices and delivery arrangements are approved.

Question 12

Do you offer home consultations?

Accepted Answer

Yes. Free, no-obligation home consultations are available, subject to confirmed coverage.

Question 13

Is delivery and installation included?

Accepted Answer

Yes. Professional two-person delivery and installation are included in the price of your bed. Our team will bring the bed into your chosen bedroom, assemble and position it, check its electric functions and show you how to use the controls. Reasonable access and a suitable installation area are required; electrical alterations and structural work are not included.

Question 14

Can you remove my old bed?

Accepted Answer

Yes. Old-bed removal is available for an additional £165 as part of your new bed installation. Collection eligibility, access and exactly what can be collected must be confirmed by our team before your order.

Question 15

How long will my adjustable bed take to arrive?

Accepted Answer

Each bed is prepared to your chosen specification, with an estimated delivery time of 8–10 weeks from order confirmation. This is an estimate rather than a guaranteed date; our team will keep you informed and arrange a convenient delivery appointment when your bed is ready.

Question 16

Do adjustable beds qualify for VAT relief?

Accepted Answer

VAT relief may be available to eligible customers for qualifying products. Eligibility depends on the legal criteria and your individual circumstances — not everyone qualifies. See our VAT relief guidance or ask an advisor.

Question 17

What happens if there is a power cut?

Accepted Answer

Both the Belgravia and Richmond include battery back-up for emergency lowering, so the bed can be lowered if the power fails.

Question 18

What guarantee comes with the bed?

Accepted Answer

Guarantee terms are being confirmed. Your advisor will explain the applicable cover before you order.

Question 19

Do I need a special mattress for an electric adjustable bed?

Accepted Answer

You need a flexible mattress designed for electric adjustment, in the correct dimensions and confirmed for your particular bed. Not every foam, hybrid or sprung mattress is suitable.

Question 20

What is the difference between memory foam and pocket-sprung mattresses?

Accepted Answer

Memory foam contours to body shape. Pocket springs provide individual, responsive support. The comfort layers and overall construction also influence how a mattress feels.

Question 21

What is a hybrid mattress?

Accepted Answer

A hybrid combines a spring system with comfort layers such as foam. Hartwell Harmony combines pocket-sprung support with foam layers.

Question 22

Which mattress might suit someone who gets warm at night?

Accepted Answer

Serenity includes gel-infused foam with cooling technology; Harmony also has a gel-infused layer. Temperature comfort varies personally, so discuss your preferences with an advisor.

Question 23

What is the difference between soft, medium and firm?

Accepted Answer

These describe the cushioning and support feel. Firmness is personal: body shape, sleeping position and your preferred cushioning all matter. It is not a clinical recommendation.

Question 24

Can I choose different firmness levels for each side of a dual bed?

Accepted Answer

Dual beds have independent sleeping platforms and require correctly sized compatible mattresses. Different models or firmness on each side must be confirmed by your advisor; they are not automatically offered here.

Question 25

Are natural mattresses suitable for electric adjustable beds?

Accepted Answer

Some specially constructed natural mattresses are designed for adjustment, including the adjustable models in this collection. Exact dimensions and compatibility with your chosen bed still need confirmation.

Question 26

Can I use my existing mattress?

Accepted Answer

Only if its maker confirms adjustable-bed suitability and its dimensions and construction match your bed. Ask your advisor before reusing it.

Question 27

How do I know which mattress size to choose?

Accepted Answer

Use the mattress platform dimensions, not the external upholstered frame. Dual beds need separate mattresses. Your advisor confirms the correct width, length and model before ordering.

Question 28

Can I change my selection before ordering?

Accepted Answer

Selections here are enquiry preferences, not an order. Discuss any changes with your advisor before the final specification is agreed.

Question 29

Can I discuss mattresses during a home consultation?

Accepted Answer

Yes. Your advisor can discuss comfort, materials, firmness, bed size, temperature preferences and compatibility. A mattress trial at home is not promised.

Question 30

What guarantee applies to my mattress?

Accepted Answer

Hartwell mattress guarantee terms are awaiting confirmation. Your advisor will explain the applicable written cover before you order; supplier retail trial and returns policies are not automatically Hartwell terms.

Question 31

How should I care for my adjustable mattress?

Accepted Answer

Follow the specific care instructions supplied with your chosen mattress. Rotation, turning and cleaning requirements differ by construction; ask your advisor for the model-specific guidance.

	Belgravia	Richmond	Mayfair
Style	Scroll-back sleigh	Winged bedstead	Panelled statement bedstead
Signature detail	Deep button-back headboard and scroll sleigh design	High button-back winged headboard and solid wooden feet	Vertical-panelled statement headboard and coordinating footboard
Sizes	Single (3ft), Small Double (4ft), Double (4ft 6in), King Dual (5ft), Super King Dual (6ft)	Single (3ft), Small Double (4ft), King Dual (5ft), Super King Dual (6ft)	Single (3ft), Small Double (4ft), Double (4ft 6in), King Dual (5ft), Super King Dual (6ft)
External length	94½” (2400mm)	84¼” (2140mm)	84¼” (2140mm)
Headboard height	59” (1500mm)	59” (1500mm)	55” (1400mm)
Technology	Standard or Plus	Standard or Plus	Standard or Plus
Fabrics	7 fabrics	7 fabrics	7 fabrics

Beautifully Designed Beds. Wonderfully Restful Nights.

Discover a New Level of Comfort

Comfort That Adapts to You

Personalised Sleeping Positions

Comfortable Back Support

Relaxation for Tired Legs

Zero Gravity Comfort

Effortless Everyday Adjustment

Independent Comfort for Couples

Comfort at the Touch of a Button

Raise Your Head

Your Side. Your Comfort. Together.

Explore Our Adjustable Beds

The Belgravia Adjustable Bed

The Richmond Electric Adjustable Bed

The Mayfair Adjustable Bed

Which Design Suits Your Bedroom?

Choose the Perfect Bed Size

Designed to Complement Your Bedroom

The Perfect Bed Deserves the Perfect Mattress

Foam Comfort

Hybrid & Traditional Comfort

Natural Luxury

Which Mattress Feels Right for You?

Hartwell Comfort

Hartwell Serenity

Hartwell Harmony

Hartwell Heritage

Hartwell Windsor

Hartwell Balmoral

Discover What Makes Each Mattress Different

Not Sure Which Mattress Is Right for You?

Designed to Move With Your Bed

Comfort Is Personal. Our Advice Is Too.